Symbian Smartphone Users Can Receive Instant Remote Support

Already available for Windows Mobile devices, the LogMeIn Rescue+Mobile service is the first web-based, on-demand remote support product that unifies support for multiple smartphone and computer operating systems. It is part of the award-winning LogMeIn Rescue family of products that are used by more than 10,000 IT professionals. The service is available to mobile wireless carriers, corporate IT departments and IT support service organizations responsible for managing, repairing and training users of remote computing assets.

“Symbian continues to dominate the worldwide converged mobile device market with 63 percent market share in Q3 07,” said Stacy Sudan, research analyst, Mobile Enterprise Software, IDC. “By year-end 2011, nearly 75 percent of the U.S. workforce alone is expected to be mobile. Carriers, enterprises and small-to medium-sized businesses will be interested in deploying support solutions to meet the demands of workers that will need more flexibility and mobility in both their work and personal lives.”

"The LogMeIn Rescue platform continues to expand -- making it easy for IT support technicians to reach out and troubleshoot far-flung computing devices - whether it’s a laptop or desktop computer, or a mobile device," said Richard Redding, vice president and general manager, Mobile, LogMeIn, Inc. "As mobile phones increase in popularity among consumers and enterprise users – and become increasing complex -- we are helping customer care and IT organizations to cost effectively access and support remote end-users."

See it live at GSMA Mobile World Congress

LogMeIn is offering demonstrations of Rescue+Mobile, including the Symbian preview at the GSMA Mobile World Congress in Barcelona, Spain, February 11-14, 2008, at booth # 7F48.

About LogMeIn Rescue+Mobile

LogMeIn Rescue+Mobile is easy for both the technician and the device owner to use Technicians can simultaneously support smartphones and computers from a single console.

The support technician sends a text message to the device owner, which includes a link to download a small applet onto the mobile device and a connection code. The technician then connects to the mobile device to gain complete control. At this point, the technician can make fixes, update software, conduct training sessions or configure settings - even view the display and use the keypad, as if the phone were in their hand.

“Our employees are incredibly mobile – it’s part of our competitive edge in the financial industry,” said Sanford Levitt, Director of Information Technology, Wittenbach Business Systems. “With more than 100 smartphones in the field, Rescue+Mobile has an impact on our productivity. Instead of an hour on the phone trying to solve a problem, the support team can resolve issues in just a few minutes.”

Availability

LogMeIn Rescue+Mobile is available now for Windows Mobile Devices. A preview for Symbian devices running Symbian OS v9.x is at https://secure.logmeinrescue.com/Mobile/SymbianPreview .

About LogMeIn, Inc. – www.LogMeIn.com

LogMeIn is a leading provider of on-demand, remote-connectivity solutions to small and medium businesses, IT service providers and consumers. LogMeIn's products are deployed on-demand and are accessible through a Web browser. The LogMeIn family includes LogMeIn Free®, LogMeIn Pro®, LogMeIn Ignition™, LogMeIn Rescue®, LogMeIn IT Reach®, LogMeIn Backup™, Remotely Anywhere®, LogMeIn Hamachi™ and LogMeIn Scout™. LogMeIn is based in Woburn, MA with European centers in Budapest, Hungary and Amsterdam, Netherlands.